The Account Holder shall be deemed to have read, understood and agreed to Condition 1(b) above upon his/her application for, access to and/or use of his/her dmcGO Account. These Terms and Conditions shall constitute a legal agreement between the Account Holder and PMP.

Unless otherwise waived in writing by PMP, every application must be made using PMP’s dmcGO application form and be accompanied with a minimum cash deposit of Ringgit Malaysia Twenty (RM20) or other amount as may be revised by PMP from time to time (“Initial Deposit”). Application submitted without the Initial Deposit will not be entertained.

dmcGO is only available to non-Muslims who are at least 21 years of age.

Every application is subject to verification and conditions imposed by PMP, who reserves the absolute right to reject any application without assigning any reason and giving any prior notice.

Pursuant to Singapore’s Remote Gambling Act 2014 (as may be amended from time to time) (“RGA”),Account Holders (regardless of citizenship or residential status) who are physically present in Singapore, whether permanently or temporarily, are not permitted to use their dmcGO Accounts. Any contravention of the RGA may result in a fine, imprisonment or both, to the Account Holder, who waives his/her claims against PMP. It shall be the Account Holder’s sole responsibility to ensure that his/her application for the dmcGO Account and subsequent access and use of the dmcGO Account would not be in contravention of any laws of countries or jurisdictions (other than Malaysia) to which he/she may be subjected. Neither PMP nor its employees, servants and/or agents shall accept any responsibility or liability in the event any application for, access and/or use of the dmcGO Account shall become illegal, unenforceable, voidable or void in any country or jurisdiction.

The dmcGO Account –

(i) is non-transferable and non-assignable by the Account Holder;

(ii) cannot be used by anyone else other than the Account Holder; and

(iii) must not be used for any illegal purpose or be in breach of the Act or any applicable laws or regulations, including anti-money laundering legislations.

The dmcGO Account shall be a RM denominated account and all monetary transactions shall also be in RM only.

Access to dmcGO Account can be made through dmcGO call centre, dmcGO mobile application, dmcGO website at www.dmcgo.com.my or such other channel as may be prescribed or notified by PMP from time to time. However, access via dmcGO website at www.dmcgo.com.my cannot be used to make investments in Da Ma Cai games and it is strictly for administrative transactions only e.g. topping up, updating of personal details, review of transaction history and account balance enquiry. Investments made via dmcGO mobile application is available to the Account Holder who holds a valid Telephone number from a licensed telecommunications service provider or such other licensed transmission provider and the same valid Telephone number is registered with PMP in respect of his/her dmcGO Account.

All access to and/or transactions via dmcGO Account are subject to all necessary verification by PMP. The nature and extent of verification may vary from time to time as PMP deems appropriate in its sole discretion.

The Account Holder is responsible to ensure that their details required for verification, including but not limited to user ID, account number, Personal Identification Number (PIN), codes or passwords (“Verification Details”) in connection with their dmcGO Account are kept confidential and secured at all times. The Account Holder shall not disclose the Verification Details to any third party except in accordance with Condition 3(e) above. The Account Holder shall take all necessary precautions to ensure that no other person has or will be granted access to the Verification Details to prevent unauthorised use of his/her dmcGO Account.

PMP has the right to reject the Verification Details entered or provided by the Account Holder at the verification stage without prior notice and without assigning any reason. PMP shall not be liable to the Account Holder or any person or party for any loss which may be suffered as a result of such rejection and/or invalidation.

PMP makes no representation, warranty or guarantee as to the reliability, timeliness, security, quality, suitability, availability, connectivity, accuracy or completeness of the dmcGO services, the dmcGO mobile application, the related software and the payment channels made available for dmcGO. While reasonable efforts will be made by PMP to ensure the security and availability of the dmcGO services, the dmcGO mobile application, the related software and the payment channels, there may be system error, delays, interruptions and/or downtimes which are beyond PMP’s reasonable control and/or as a result of any Force Majeure. PMP shall not be liable to the Account Holder for any loss and/or damage howsoever arising including but not limited to his/her loss of opportunity. The Account Holder acknowledges and agrees that the entire risk arising out of his/her use of dmcGO service remains solely and absolutely with the Account Holder.

Subject to Condition 4(b) below, every investment made through dmcGO Account cannot be cancelled, changed and/or refunded once the investment has been confirmed by the Account Holder and accepted by PMP. The Account Holder shall be responsible for all investments effected using his/her dmcGO Account.

If an investment which has been accepted by PMP cannot subsequently be completed for any reason whatsoever, including it being due to the Account Holder’s non-compliance with these Terms and Conditions, PMP reserves the right, without assigning any reason, to invalidate that investment and no prize winnings (if any) shall be payable to the Account Holder on that invalidated investment. PMP reserves the right in its absolute discretion without assigning any reason, to determine the Account Holder’s entitlement to any refund or the amount of refund of the invalidated investment.

Confirmation of PMP’s acceptance of the Account Holder’s investment (“Bets Notification”) will be in various forms at PMP’s absolute discretion, depending on the channel of investment. In the event of any discrepancy between the Bets Notification and the information recorded in PMP’s computerised system relating to betting transaction(s) (“Records”), the Records shall prevail. In the absence of any manifest error, the Records shall be final, conclusive and binding on the Account Holders. PMP shall not be liable to the Account Holders for any discrepancy, delay and/or unavailability of such Bets Notification.

PMP reserves the right to withdraw and/or suspend the availability of Bets Notification service, at its absolute discretion without assigning any reasons.

PMP may refuse to accept any top up or if accepted, PMP reserves the right in its absolute discretion without assigning any reason, to refund the top up amount to the Account Holder. PMP shall notify the Account Holder whether the top up is successful or otherwise. A receipt for a successful top up (whether electronic or other forms) can be made available to the Account Holder in any manner deemed fit by PMP.

Withdrawals (whether of prize winnings or otherwise) by the Account Holder from his/her dmcGO Account shall be by cash or cheque payable to the Account Holder only or bank transfer to a Malaysian registered bank account of the Account Holder, subject to Condition 11 below and such other terms and conditions as may be prescribed by PMP, from time to time.

There shall be no interests and any other form of earnings howsoever arising, from the Account Holder’s dmcGO Account balance, in which the Account Holder waives all rights and claims. The Account Holder unconditionally assigns them to PMP.

The Account Holder can review his/her dmcGO Account’s transaction history, including the successful top ups made, by accessing his/her dmcGO Account through PMP’s dmcGO website at www.dmcgo.com.my.

Any benefits, complimentary and/or gratuitous entitlements provided by PMP to the Account Holder in connection with his/her dmcGO Account shall be at the absolute discretion of PMP and on such terms and conditions as may be determined by PMP from time to time and may be suspended, cancelled, withdrawn and/or revoked by PMP at any time without assigning any reason or prior notice.

If a dmcGO Account remains inactive, without any monetary transaction made by the Account Holder for a consecutive period of twelve (12) months from the date of the last -monetary transaction made (“Inactive Date”), PMP shall be entitled to charge the Account Holder an annual maintenance fee of RM10 or such other amount as may be prescribed by PMP from time to time including all applicable taxes (“Maintenance Fee”). Such Maintenance Fee shall be deducted from the dmcGO Account without prior notice to the Account Holder. Unless otherwise prescribed by applicable laws, the deduction of the Maintenance Fee shall continue until there is no balance sum left in the dmcGO Account, in which event, PMP reserves the right to close and terminate the dmcGO Account without prior notice to the Account Holder.

The Account Holder agrees to pay such fee and/or charges as may be imposed by PMP at its absolute discretion, from time to time and such sums shall be a debt due from the Account Holder to PMP as and when they arise. Such fees and/or charges will be notified by PMP through www.dmcgo.com.my.

PMP reserves the right, at its absolute discretion at any time, to suspend and/or terminate the dmcGO services (in whole or in part) and/or any dmcGO Account(s), whether due to Force Majeure or otherwise without assigning any reasons and prior notice. Notwithstanding so, if the dmcGO Acount is terminated or suspended, the Account Holder will be notified subsequently via the Account Holder’s last known contact maintained by PMP.

The Account Holder may terminate his/her dmcGO Account with prior written notice of at least three (3) working days to PMP in such mode and manner as may be prescribed and designated by PMP from time to time.

Upon the termination of the dmcGO Account by either party, the dmcGO Account balance of the Account Holder as at the date of termination shall, subject to these Terms and Conditions and any other governing laws and/or the Act, be refunded by PMP to the Account Holder free from any interests and any form of earnings derived therefrom and after setting off any fees and/or charges due and owing by the Account Holder to PMP, as soon as practicable.

By submitting an application for and/or using the dmcGO Account, the Account Holder agrees that PMP and its employees, servants and/or agents shall not be liable and/or responsible to the Account Holder for all or any direct and/or indirect loss, damage, cost, expense and/or fee howsoever arising from his/her dmcGO Account and/or services.

The Account Holder shall indemnify PMP and/or its employees, servants and/or agents from all or any direct and/or indirect loss, damage, claims, proceedings, cost, expense and/or fee (including legal fees on a solicitor-client basis) howsoever arising from provision of the dmcGO Account and/or services to the Account Holder that may be suffered and/or incurred by PMP and/or its employees, servants and/or agents, as a result of Account Holder’s default, omission and/or negligence.

Pursuant to Personal Data Protection Act 2010 (as may be amended from time to time) (“PDPA”), by submitting your dmcGO application form (electronically or otherwise) or accessing your dmcGO Account, the applicant or the Account Holder (as applicable) consents to PMP’s collection, retention, use and/or processing of the personal data of the applicant or the Account Holder, the transfer of such personal data outside Malaysia and the sharing of such personal data by PMP with its principal, employees, agents and/or service providers for purposes of PMP providing dmcGO services and other services to the applicant or the Account Holder and for PMP to ensure compliance with its obligations under the law.

All personal data collected by PMP shall be treated in accordance with the principles as set out in PMP’s Personal Data Protection Notice, which can be viewed www.dmcgo.com.my/PDPA.

Each applicant and Account Holder shall be solely responsible to ensure that his/her personal data provided to PMP are current and updated. PMP shall not be responsible and/or liable to the applicant or the Account Holder for any loss and/or damages as a result of the applicant or Account Holder’s failure and/or omission to update PMP of any changes to his personal data and/or particulars.

PMP’s reporting obligations under the AMLATFA require PMP to report any dmcGO related transactions reasonably suspected to involve unlawful and/or suspicious activities and/or to obtain such information on any Account Holder’s winnings as and when required under AMLATFA from time to time. In such circumstances, PMP is required by law to report any unlawful and/or suspicious activities to the relevant authorities without prior notice and/or any liability owed to the Account Holders by PMP as a result thereto and/or the Customer is required to provide the required information requested by PMP, prior to winnings being [credited] into the Account Holder’s dmcGO Account, as PMP deems fit.

In the event of a dispute by the Account Holder or any discrepancy in respect of matters related to his/her dmcGO Account (including but not limited to the transactions performed through his/her dmcGO Account), the Records shall, at all times, be final, conclusive and binding on the Account Holder.

The Account Holder consents to the receipt of all documents, notices, invoices and/or statement of accounts in connection with his/her dmcGO Account that may be issued by PMP, electronically and/or otherwise as may be determined by PMP from time to time. In the event the Account Holder requires a printed copy of any of those documents to be delivered to him, PMP reserves the right to charge a nominal administration fee at a rate to be determined at PMP’s absolute discretion.

All notices shall be in writing and in the case of –
(i) the Account Holder, they shall be deemed sufficiently served on the Account Holder if –

(aa) posted on dmcGO website; and/or

(bb) sent by email, SMS and/or through mobile app to the last known email address and/or mobile number of the Account Holder; and/or

(cc) sent by post or courier to the last known correspondence address of the Account Holder;

at PMP’s absolute discretion.

(ii) PMP, they shall be deemed sufficiently served on PMP if sent in such mode and manner as may be prescribed and designated by PMP from time to time.

In the event any of the conditions stated herein shall become illegal, invalid and/or unenforceable, such illegality, invalidity and/or unenforceability shall not affect and invalidate the remaining conditions and the illegal, invalid and/or unenforceable condition shall be severed from these Terms and Conditions.

No failure or delay by any party in exercising any right or remedy shall operate as a waiver or acquiescence thereof nor shall any single or partial exercise or waiver of any right or remedy preclude its further exercise or the exercise of any other right or remedy.

PMP may assign and/or transfer any of its rights and/or liabilities under these Terms and Conditions to any party without the prior consent of the Account Holder.

PMP shall at its absolute discretion at any time, modify, vary or amend these Terms and Conditions as it deems fit without prior notice to the Account Holder and such modification, variation or amendment shall take effect from such date as PMP may determine upon making available the updated version at www.dmcgo.com.my and/or via the dmcGO mobile application. It shall be the Account Holder’s responsibility to check www.dmcgo.com.my and/or dmcGO mobile application regularly for any updates or modification, variation or amendment to these Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. In the event of any dispute arising from these Terms and Conditions, the parties shall submit all disputes for determination by the courts of Malaysia.

Updated as at 3 June 2020